Support
Drowsia support is handled by e-mail: bsdigitalapp+drowsia@gmail.com. We answer within two business days.
Common questions
| Question | Answer |
|---|---|
| Sound stops when the screen locks | Drowsia keeps playing with the screen locked. If it stops, check that Low Power Mode or a battery optimiser is not restricting the app, and that another app has not taken over audio. |
| I bought Premium but it is locked | If you were signed in to Drowsia when you bought it, sign in with the same Apple or Google account — Premium belongs to that account and appears on every device you sign in on. If you bought it without signing in, or it is still locked, open Profile → Restore purchases while signed in to the App Store / Google Play account you paid with. |
| How do I cancel? | Subscriptions are managed in your App Store or Google Play account settings, not inside the app. |
| Where are my saved scenes? | On your device only. They are not synced between devices. |
| How do I delete my account? | In the app: Profile → Delete account. You confirm by signing in once more and the account is deleted immediately. If you cannot use the app, see Delete your account. Deleting the account does not cancel a subscription. |
| Do you have my data? | Signing in is optional. If you do, your account holds an account identifier and, if you signed in with Google, the e-mail address and display name of that Google account; Sign in with Apple gives us neither. Drowsia never asks for a phone number. Separately, the app sends pseudonymous usage events so we can see which sounds and features are used: a random installation identifier, the app version, the platform, the coarse country of the request and the event itself. Those events are not linked to your account and we cannot look up "your" rows from them. What is collected, how long it is kept and what can be deleted: Privacy Policy. |
Report a problem
Please include your device model, OS version, the app version (Profile → About) and what you were doing when the problem happened.